Atlanta Airport FAQ

Guest Relations: (800) 897-1910

Parking: (404) 530-6725

Ground Transportation: (404) 530-6674

Concessions: (404) 209-2100

If you need a wheelchair, you can request one when making your reservation or at the ticketing counter when you arrive at the airport. If you’re bringing your own wheelchair, make sure to tell the airline about its size, weight, and kind when making your reservation.

Interstates 20, 75, 85, and 285 are all close to Hartsfield-Jackson. Please click here for driving directions.

Please contact the airline immediately if you left anything on a flight or at a gate. Visit Passenger Airlines at ATL for airline contact information. ATL’s Lost and Found receives items left at the airport and at passenger security checkpoints. Please check our Frequently Asked Questions and fill out a Lost Item report by clicking here.

Local Public Transit

Atlanta’s local public transportation system is run by the Metropolitan Atlanta Rapid Transit Authority (MARTA). Download a copy of the MARTA Rider’s Guide for further information. of MARTA’s Ride Guide. Or, click any of the links below for specific information:

• MARTA Trains
• MARTA Buses
• How to Ride MARTA to and from the Airport

AMTRAK

In Atlanta, Amtrak is located at 1688 Peachtree St. NW. (800) 872-7245 is the phone number. Call A-National Management Services at (404) 941-3440 for door-to-door Amtrak service. Call (404) 941-3441 to make reservations.

Greyhound

Greyhound Flightlink provides transportation from the airport to a number of destinations throughout the United States. Go to Terminal North’s lowest level for pick-up spots (use the escalator down from the North baggage claim area). Call 1-800-231-2222 to make a reservation. or visit www.greyhound.com

We’ve installed 275 electric vehicle (EV) charge stations throughout the Hartsfield-Jackson complex to help GreeningATL activities in and around the airport. As the use of electric vehicles grows, these stations should help to reduce greenhouse gas emissions significantly.

The following parking lots have electric vehicle charging stations:

• North and South Domestic Terminal Daily lots (ground floor)
• South Employee lot
• International Terminal Hourly deck (Level 2)
• International Terminal Park-Ride lot
• ATL Technical Support Campus
• Maintenance Building No. 1
• ATL West Parking Deck
• ATL Park Ride Select (Sullivan Road)

By December 2021, ATL plans to construct additional 14 charging stations.

Limousines

Pickup Locations:

Domestic Terminal

Your driver will either greet you inside the terminal near the atrium or curbside on the South or North lower level once you have made a reservation. When you phone to book a reservation, the pickup procedure should be given.

International Terminal 

Your driver will either greet you inside the terminal on the Arrivals level or outside on the Arrival outer curb once you have made a reservation.

There are over 200 limousine companies that provide transportation to and from Hartsfield-Jackson Atlanta International Airport and the surrounding areas. Many businesses provide both stretch limousine and executive vehicle services, while others exclusively provide executive car service. To make bookings or inquire about additional services, contact the firm directly.

Your driver will either greet you inside the terminal near the atrium or curbside on the North or South lower level once you have made a reservation. When you phone to book a reservation, the pickup procedure should be given. All limousine services must be scheduled ahead of time. Passengers may be dropped off at the terminal curbside by any state-licensed limousine business. Clients can only be picked up from the airport by authorized Ground Transportation allowed limousine providers.

Taxis

Pickup Locations:

Domestic Terminal

Taxicab service at the Domestic Terminal is located in the Ground Transportation Center/West Curb, immediately outside and between the W-1 and W-2 door.(Map: Domestic Taxi Loading Stall )

International Terminal

Taxicab service at the International Terminal is located on the arrival level outside the A-1 door.(Map: International Terminal Pickup Areas )

A set fee applies between the Airport and the central business district. A special per-person rate applies for two or more passengers.

Taxi Fee Structure – Atlanta Business District

Flat rate zone to and from the Airport. $2 charge for each additional person. Initial airport usage fee $ 1.50 will be added.

Fuel surcharge:

A $2.00 per trip fuel surcharge will be implemented whenever the price of normal unleaded gasoline has averaged between $2.90 and $4.39 for 14 consecutive days, according to AAA released data.

A $3.00 per trip fuel surcharge will be implemented whenever the price of normal unleaded gasoline has averaged more than $4.40 for 14 consecutive days, according to AAA released data.

• Downtown: $30.00 (Downtown ATL Map)
• Buckhead: $40.00 (Buckhead ATL Map)
• Midtown: $32.00 (Midtown ATL Map)

Taxi Fee Structure – Outside Atlanta Business District

Rates computed by a meter.

• $ 2.50 for the first 1/8 mile
• $ 0.25 for each additional 1/8 mile
• $ 21/hour wait time

Hartsfield-Jackson is currently unable to page passengers or guests. For paging services, please contact the airline that your guest is flying with.

Passengers under the age of 18 are not yet required to provide a valid ID by the TSA. We recommend that you check the TSA’s website at www.tsa.gov for further information about security screening.

The automobile rental center is located on the west side of the airport, near the domestic terminal, and may be reached by utilizing the Sky Train. From ATL, Avis, Hertz, Sixt, Advantage, and Enterprise hire cars.

Passengers arriving in the United States use the arrivals level of the international terminal. Passengers exit the plane and follow a hallway down to the arrivals level, where they will find escalators.
Passengers entering the US Customs and Border Protection (CBP) and immigration processing area are greeted by natural light and a high, softly curved ceiling. There are 40 passport-control service desks in this open area, as well as an art exhibit featuring ultra-high-definition video footage of the United States.

The baggage claim area is the next stop on the arrivals level. These seven carousels will receive baggage for Atlanta-bound travelers and connecting passengers arriving at Concourse F, as well as Atlanta-bound passengers arriving at Concourse E.
On Concourse F, right past baggage claim, there is a transition space. Passengers on their way to Atlanta will enter the arrivals area immediately away.

Passengers with connecting flights to other U.S. destinations should proceed to the luggage recheck desks on the left side of the terminal.

Family, friends, and others can meet Atlanta-bound guests arriving on international flights at concourses E and F in the arrivals hall. Outside the arrivals hall is the ground transportation area, passenger pickup curb, and hourly parking facilities.

Following signs to the Concourse F Plane Train station or the pedestrian walkway, connecting travellers should recheck their luggage. Both link to the domestic terminal and the rest of the airport concourses (T, A, B, C, D, and E).

The Atlanta Airport does not allow vaping in public locations. You must go to a designated smoking area near gates T4, T13, B7, B24, C16, C26, E9, E17, and E29. Within the Gordon Biersch restaurant and tavern, there is also a smoking section that enables vaping.

You can take the shuttle bus between the domestic and international terminals, which runs frequently from outside both terminals. It takes about 12 minutes to get there.

You can ride the Plane Train, which stops at all concourses and terminals, or walk through the subterranean Transportation Mall if you have a boarding card to clear security at the opposing terminal.

The international terminal is located on Atlanta Airport’s east side and is housed in the same structure as Concourse F. The Plane Train and underground corridors connect it to the other concourses and the domestic terminal.

Only Delta allows you to check in at the opposite terminal and has check-in facilities at both domestic and international terminals. If you plan to return to the airport and park or take public transportation, keep in mind that your luggage will be returned to the terminal where your flight landed.

Six private nursing pods with a diaper-changing table and an electric outlet for pumping are available at Atlanta Airport. T7, B5, D34, E Centerpoint, F5 and F arrivals have these.

General parking inquiries: (404) 530-6725

Parking for passengers with disabilities: (404) 530-6725

Bus: The Clayton County Justice Center is served by MARTA Bus 191. Operating hours are 5 a.m. to 1 a.m. Monday through Friday, and 5 a.m. to 12:30 a.m. Saturdays, Sundays, and holidays.
– Bus transfers to regional locations via Greyhound Flightlink. Operating hours are 8 a.m. to 10 p.m. Monday through Friday, 9 a.m. to 4 p.m. Saturdays, and 10 a.m. to 4 p.m. Sundays.

Train: MARTA (Maryland Rapid Transit Authority) Trains on the red and gold lines leave the domestic terminal every 8 minutes and take 15 minutes to reach the city center.

Shuttle: Organize a shared ride shuttle to the city or inquire at your hotel about a complimentary shuttle service.

Taxi:  Taxis are available outside both airport terminals and are metered. Taxis to the Central Business District are available for a flat price of roughly $30.

Amtrak: Amtrak: To go from ATL to Peachtree Station, take the Red Bus northbound and transfer to Bus 110.